Cancellation and Refund Policy

Understanding Cancellations and Refunds

At AVIA-APP, our primary goal is to provide a seamless and enjoyable experience for all our users. This Cancellation and Refund Policy outlines the procedures and guidelines to ensure clarity and transparency regarding cancellations and refunds.

Cancellation Process

Users have the option to cancel their accounts or subscriptions at any time. To initiate the cancellation process, please contact our support team via the contact methods provided on our website or app. We strive to process cancellations promptly, but please note that some services may remain accessible until the end of your current billing cycle or subscription term.

Refund Guidelines

Refunds may be available under specific circumstances, as outlined below:

• Subscription Refunds: If you cancel your subscription, you may be eligible for a partial refund based on the unused portion of your subscription period. Refunds are typically processed within a reasonable timeframe after we receive your cancellation request.
• In-App Purchases: Refunds for in-app purchases will be subject to review and approval. If you experience issues with a purchase or believe you are eligible for a refund, please provide detailed information regarding the transaction to our support team to facilitate the process.
• Technical Difficulties: If you experience technical issues that prevent access to our services, please report the issue to our support team. After reviewing the matter, we may offer a refund or alternative solution if appropriate.

Please note that certain fees or charges may be non-refundable. We reserve the right to deny refund requests that do not comply with our policy or in cases where our services have been misused.

How to Request a Refund

To initiate a refund request, please contact our support team with the following details:

• Your account information or order number.
• A clear explanation of the reason for your refund request.
• Any supporting documentation or screenshots that may assist us in processing your request.

Our support team will review your request and respond within a reasonable timeframe. We appreciate your patience and understanding as we work to resolve your concerns and ensure your satisfaction.

Changes to This Policy

By using our services, you acknowledge that you have read, understood, and agreed to this Cancellation and Refund Policy. We reserve the right to modify this policy at any time, with any updates reflected on this page. We encourage you to check this page regularly for any changes that may affect your rights and responsibilities as a user.